Support that gets to the point.

Email Loco support

You can also open a public request in the Loco support tracker. For private account or deletion questions, use itsvossibaby@gmail.com instead.

Before you write

• Include your iPhone model and iOS version.
• Tell us whether the issue happened during import, render, upload, processing, thumbnail, or playlist placement.
• Copy the user-facing error message, but never include passwords, access tokens, OAuth callback URLs, private media, or channel IDs.
• If an upload is Private, check the video in YouTube Studio first. Unaudited API projects are restricted to Private until the project passes the required audit.

Common paths

Render failed

Check free storage, confirm the visual is a supported image/MOV/MP4, confirm the beat is WAV/MP3, and retry from the project after resolving the displayed readiness issue.

Upload interrupted

Reopen the project and use its recovery or retry action. Loco keeps the rendered video separate from the upload attempt so it does not need to render again.

Video is Private

This is expected for the current unaudited development API project. You can change Visibility to Public manually in YouTube Studio, or wait for the audited app release that supports the requested visibility.

Security

For a suspected credential or account-security issue, revoke Loco in your Google Account’s third-party connections immediately, then email support without including a token.